SMS Terms & Messaging Policy

CareDesk® Operations LLC ("CareDesk®") sends text messages to business owners who use CareDesk® call answering and customer support services, and to the customers of those businesses when a business asks us to follow up on their behalf. Messages are operational customer-care messages: call summaries and missed-call alerts, appointment confirmations and reminders, replies to questions a customer has sent us, onboarding and account notifications, and one-time security codes. We do not send marketing or promotional text messages through this program.

You can join the CareDesk® messaging program in any of these ways:

• Check the box labeled "Text me CareDesk® service updates" and enter your mobile number during CareDesk® onboarding, or in Settings → Notifications inside your CareDesk® account.
• Give your mobile number and verbal consent to a CareDesk® agent during a phone call with us or with a business we answer for.
• Text START to the CareDesk® number you were given, or simply reply to a text you have received from that number.

Consent to receive text messages is not a condition of purchasing any CareDesk® product or service. Only the person who owns the mobile number may opt that number in.

Message frequency varies and depends on your account activity. Most recipients receive approximately 2–10 messages per month; accounts with high call volume may receive more because each message is triggered by a call, booking, or reply.

Message and data rates may apply. CareDesk® does not charge for text messages, but your mobile carrier's standard messaging and data charges apply to messages you send and receive.

For help, reply HELP to any CareDesk® message and we will reply with program information and support contacts. You can also email support@getcaredesk.com or visit our contact page.

You can cancel at any time by replying STOP to any CareDesk® message. After you send STOP we send one final confirmation message and then stop sending texts to that number. To rejoin later, reply START or opt in again using any method above. We also honor UNSUBSCRIBE, END, QUIT, and CANCEL.

Supported carriers include AT&T, Verizon Wireless, T-Mobile®, Sprint, Boost, U.S. Cellular, MetroPCS, Cricket, and most other U.S. carriers. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed.

We handle information collected through this messaging program according to our Privacy Policy. We do not sell, rent, or share mobile numbers or text message content with third parties or affiliates for their own marketing purposes. Mobile information is shared only with the service providers that help us deliver messages on our behalf, and with the business whose customer calls we are answering.

CareDesk® Operations LLC · support@getcaredesk.com · See our Terms of Service for the agreement covering your use of CareDesk®.