Evenings · Weekends · Overflow
After hours answering service
The calls that come in after 5pm are the ones your competitors are already sleeping through. CareDesk puts a live, US-based person on your line when your office is closed — so the caller books with you instead of the next name on the list.
Why after hours calls are worth more than daytime calls
A homeowner calling at 7:30pm has already finished work, already searched, and already decided to hire someone. They are further down the buying path than the person who called at 11am to price-shop. They also have fewer businesses picking up — which is exactly why an after hours answering service converts at a higher rate than the same coverage during the day.
What our after hours agents actually do
Answer in your company name
Your greeting, your brand. The caller never learns they reached an answering service.
Qualify the lead
Service type, home size, neighborhood, and timing — screened against the rules you set.
Quote from your price ranges
Starting ranges by bedroom count or square footage, so callers get a real answer instead of a callback promise.
Log and notify
Every call is transcribed, summarized, and pushed to you by email or text before you wake up.
Handle overflow, not just nights
Point your line to CareDesk any time your team is buried — lunch rush, storm week, or a crew member out sick.
Escalate the urgent ones
High-intent or emergency callers trigger an immediate alert instead of waiting for the morning digest.
Flat rate, not per minute
Traditional after hours answering services bill by the minute, which means a busy month is punished with a bigger invoice. CareDesk charges one predictable monthly price — the more calls we answer, the better your deal gets.
See full pricingAfter hours answering service FAQs
What is an after hours answering service?
An after hours answering service is a team of live agents who pick up your business phone when your own office is closed — evenings, early mornings, weekends, and holidays. Callers hear your company name, get real answers, and their details are logged for you instead of dropping into voicemail.
How much does an after hours answering service cost?
Most services charge per minute, which makes the bill unpredictable. CareDesk is flat-rate: Assistant is $299/month and Secretary is $399/month, with no per-minute fees and no setup fee. You can run a live 3-day trial first for a one-time $30.
Do I have to change my phone number?
No. You keep your existing number and simply set conditional call forwarding for the hours you want covered. Your caller ID and Google Business Profile stay exactly as they are.
Is it a real person or an AI bot?
Every CareDesk call is answered by a trained US-based specialist working from your script — your services, your service area, your price ranges. No robots, no voicemail trees.
What hours does CareDesk cover today?
CareDesk answers live 9am–5pm EST today, with extended evening and weekend coverage rolling out. Outside covered hours, callers get a branded overflow experience and their details still reach you.
How fast can after hours coverage go live?
Most companies are live within 5 business days. We build your call script, you forward your number for the hours you choose, and calls start being answered.
Stop losing the 7pm caller
Run a live 3-day trial for $30 and listen to the calls you would have missed.