Frequently asked questions
Is CareDesk® a call center?
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CareDesk® assigns named specialists to each business, trained on your scripts, pricing, and service area. Calls are never routed to a generic call center floor.
Do callers know they are speaking with CareDesk®?
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No. Specialists answer using your company's brand name. The service is white-labeled.
How long does onboarding take?
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Typical go-live is 5 business days: kickoff call, script and pricing setup, number forwarding, and a live test call.
Is there a contract?
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Monthly billing only. Month-to-month, cancellable anytime with no long-term contracts.
Where are CareDesk® specialists based?
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United States. Current hours are 9am–5pm EST, Monday–Friday. Extended hours coming soon.
Do I need to port my phone number?
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No. We use call forwarding — your existing number stays with your existing carrier.
How is CareDesk® different from generic answering services?
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We're vertical-specific. Scripts, pricing logic, dispatch, and CRMs are pre-tuned for residential cleaning. Generic services take messages; CareDesk® books jobs.
What if I have multiple locations or service areas?
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Each CareDesk® plan includes one business location or service market. If you operate multiple locations or a wider service area, we offer discounted multi-location pricing based on the number of locations, your call volume, and support needs. Contact us for a custom quote — we do not publish a fixed per-location price because larger accounts are priced based on actual complexity.
Still curious? Talk to us.
Start here
3-day live trial — $30 one time
We answer your real inbound calls for three business days so you can hear exactly what your callers hear. One-time charge, no subscription starts, nothing renews automatically. Apply it to your first month if you continue.