Commercial & janitorial
Janitorial dispatch service
Commercial accounts don't call to shop — they call because something needs handling now. CareDesk triages the request, applies your escalation rules, and gets the right crew moving without waking your whole office.
- ✓ No setup fee
- ✓ Keep your number
- ✓ Cancel anytime
- ✓ Real US-based agents
Dispatch is a service-level promise, not a voicemail box
Facility managers measure you on response time. A flooded restroom or a failed post-event cleanup at 10pm becomes a contract review if nobody picks up. A dedicated janitorial dispatch line gives every account a human answer, a ticket, and a documented response time you can point to at renewal.
What janitorial dispatch covers
Triage by urgency
Spills, biohazards, and lockouts follow your emergency path; routine requests queue for the next shift.
Route by site and account
Each building maps to the right supervisor, crew lead, and after-hours contact.
Escalate on your rules
If the first contact doesn't respond in your window, we move down the chain automatically.
Log a ticket for every call
Time received, caller, site, issue, and action taken — documentation you can hand a client.
Handle crew call-offs
Staff calling out reaches a person, and your supervisor gets alerted in time to backfill.
Screen vendor and sales calls
Supply reps and cold callers never interrupt a dispatch line.
Flat rate, not per minute
Most answering services bill by the minute, so a busy month costs you more. CareDesk charges one predictable monthly price — the more calls we answer, the better your deal gets.
See full pricingJanitorial dispatch service FAQs
What is a janitorial dispatch service?
It is a live team that receives facility and janitorial requests, classifies them by urgency, and routes or escalates them to the right crew or supervisor under rules you define.
Can you handle emergency after-hours requests?
Yes. Urgent requests trigger immediate escalation to your on-call contact instead of waiting for a morning message.
How do you know which crew to contact?
During onboarding we build a site directory with contacts, coverage windows, and escalation order for each account.
Do we get documentation for our clients?
Every call produces a timestamped, transcribed record with the outcome, which you can export for account reviews or SLA reporting.
What does it cost?
Flat monthly pricing — $299 for Assistant and $399 for Secretary, with no per-minute charges. A live 3-day trial is $30.
Can you handle staff call-offs too?
Yes. Call-offs are captured with shift and site details and routed to your supervisor so the shift can be covered.
Give every account a real dispatch line
Run a live 3-day trial for $30 and see how requests get triaged and logged.