Privacy Policy

We may collect and process the following information:

• Business contact information, including names, phone numbers, email addresses, billing details, and company information
• Customer information provided during inbound or outbound calls handled on behalf of client businesses
• Call recordings, voicemail recordings, and call transcripts
• Appointment, scheduling, and dispatch information
• CRM and integration data synced through supported platforms
• Website usage data, analytics, browser information, IP addresses, and device information
• Support requests, communications, and account-related interactions
• Payment and subscription-related information processed through third-party payment providers

We use information to:

• Answer and manage inbound calls
• Schedule and coordinate appointments
• Sync information with supported CRM and scheduling platforms
• Provide customer support and account management
• Improve service quality, training, workflows, and operational efficiency
• Monitor performance, troubleshoot issues, and maintain platform security
• Communicate regarding account activity, billing, updates, or support matters
• Comply with legal obligations and enforce our agreements

Calls handled by CareDesk™ may be monitored or recorded for quality assurance, training, documentation, operational support, and service improvement purposes, subject to applicable law.

By communicating with CareDesk™ or using services connected to CareDesk™, you acknowledge and consent to such recording and monitoring where legally permitted.

Certain communications may also be processed using automated systems or third-party technologies for transcription, summarization, analytics, routing, or workflow support.

CareDesk™ acts solely as an administrative support and communication provider for residential cleaning businesses.

CareDesk™ is not the provider of cleaning services booked through client accounts and is not responsible for the performance, quality, conduct, scheduling outcomes, or delivery of cleaning services performed by third-party businesses.

We do not sell personal information.

We may share information only with trusted third-party service providers and sub-processors necessary to operate and deliver our services, including providers related to:

• Telephony and call systems
• CRM and scheduling integrations
• Cloud hosting and infrastructure
• Payment processing
• Analytics and monitoring
• Customer support tools

These providers are permitted to use information only as necessary to provide services to CareDesk™.

We may also disclose information:

• To comply with applicable law, legal process, or governmental requests
• To protect the rights, safety, and security of CareDesk™, our users, or others
• In connection with a merger, acquisition, restructuring, or sale of assets

Payments may be processed through third-party payment providers such as Stripe or other payment processors.

CareDesk™ does not directly store full payment card information on its own servers.

Payment providers maintain their own privacy and security practices.

Our website may use cookies, analytics tools, and similar technologies to improve user experience, monitor performance, understand website traffic, and support marketing efforts.

These technologies may collect browser type, device information, pages visited, session activity, and referral information.

You may disable cookies through your browser settings, though some functionality may be limited.

Call recordings may be retained for up to 12 months unless otherwise required for operational, legal, security, or account-related purposes.

Account and operational data may be retained for the duration of the account relationship plus a reasonable retention period afterward.

Certain information may be retained longer where legally required or necessary to resolve disputes, enforce agreements, or maintain business records.

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, misuse, or loss.

However, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure.

You may request access to, correction of, or deletion of your information, subject to applicable legal and operational limitations.

Requests may be submitted to: privacy@caredesk.app

We may require verification of identity before processing certain requests.

CareDesk™ may use aggregated, anonymized, or de-identified operational data for internal analytics, service improvement, reporting, product development, and platform optimization purposes.

This data does not identify individual users or customers.

Our services may integrate with or link to third-party platforms, websites, or software providers.

CareDesk™ is not responsible for the privacy practices, content, or policies of third-party services.

Users are encouraged to review the privacy policies of those providers separately.

CareDesk™ services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

We may update or revise this Privacy Policy periodically.

Updated versions will be posted on this page with a revised "Last Updated" date.

Continued use of CareDesk™ services after changes become effective constitutes acceptance of the updated policy.

This Privacy Policy shall be governed by and interpreted under the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

If you have questions regarding this Privacy Policy or data practices, please contact: support@getcaredesk.com

CareDesk™ Operations LLC
Pittsburgh, Pennsylvania
USA