CareDesk® vs PATLive
PATLive is a long-running 24/7 live answering service covering a wide range of industries, known for round-the-clock availability and minute-based plans.
CareDesk® answers phones for one industry only: residential cleaning. Here's how that changes the day-to-day, 24/7 generalist coverage vs. cleaning-specific booking.
| What matters | CareDesk® | PATLive |
|---|---|---|
| Trained specifically on residential cleaning | Yes | No — broad industry coverage |
| 24/7 answering | Not yet — 9am–5pm EST | Yes |
| Named specialists who learn your accounts | Yes | Shared agent pool |
| Cleaning quote logic (recurring vs. deep vs. move-out) | Built in | Script-based message taking |
| Billing model | Flat monthly | Minute bundles + overage |
| Owner dashboard with call notes and recordings | Included | Portal available |
| Contract | Month-to-month | Month-to-month |
When PATLive is the better pick
Businesses that need literal 24/7/365 phone coverage above everything else.
Their published plans typically start around $/minute bundles from roughly $250/mo. Always check their site for current pricing.
When CareDesk® wins
You run a residential cleaning company, you're losing booked cleans to missed calls, and you want the person answering to already know what a recurring bi-weekly costs in your market. Flat $299–$649/mo, no minute meters, live in about 5 business days.
Common questions
Can I switch from PATLive to CareDesk® without changing my phone number?+
Yes. CareDesk® uses call forwarding, so your existing number stays with your existing carrier. You point forwarding at us and can point it back at any time.
Is there a contract?+
No. CareDesk® is month-to-month and cancellable anytime.
Do callers know they're talking to an answering service?+
No. Specialists answer using your cleaning company's name, scripts, and pricing. The service is white-labeled.
See what a cleaning-only desk sounds like
Book a 15-minute walkthrough, or start on a plan today. Month-to-month, cancel anytime.
Other comparisons
Start here
3-day live trial — $30 one time
We answer your real inbound calls for three business days so you can hear exactly what your callers hear. One-time charge, no subscription starts, nothing renews automatically. Apply it to your first month if you continue.